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Catbird Frequently Asked Questions
Do they Ship Internationally?
Yes - they are happy to ship internationally. Please read the details here.
If you are located in the US but shipping internationally, you must select your destination country in the drop down menu on our footer before checking out.
If the total of the items on your order are equal to or greater than $10,000.00 USD, your package will ship in multiple boxes and you will receive multiple tracking numbers.
How do I Know If Something Is In Stock?
They do their best to ensure that the stock status of items are accurately listed on line (indicated by saying “Ready to ship” in the drop down!). However, due to traffic in stores and online, items will occasionally sell out before showing as out of stock online. They will notify you of any issues with your order as soon as possible! You can also contact us or call them at 718-599-3457 Mon-Fri, 10-8:30, ET. They are here to help!
What is your Online Return Policy?
If you are not completely satisfied with your online purchase, you can send it back to them for a refund or credit within 10 days of the date your package was delivered.
To be eligible for a return, the item must be unused and sent back in its original packaging. All returns must be authorized by Catbird.
A $5 charge for return shipping will be deducted from your refund.
What are Recycled Diamonds? Where are they from?
Recycled diamonds are reclaimed diamonds. They are stones removed from older pieces of jewelry. They purchase them from suppliers who specialize specifically in recycled diamonds.
Since these stones are all in their second lives, tracing where they came from originally is not possible. However, they have zero additional environmental impact (no mining) or social impact (no labor concerns) and are utilizing materials which already exist in a finished form. Learn more about their diamonds here.