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When will my goods be delivered?
Orders placed before 3pm CST time are usually placed 1 working day after the order is placed.
The working day is from Monday to Friday.
If your order contains multiple items, these items may be shipped separately.
Can I track my order?
They will send you an email containing your shipping information and tracking information, and if your order is available after delivery, they will send you an email.
What if my order hasn't been delivered yet?
If your order has not been delivered, please:
Please check that the shipping address you entered is correct, and if there are any errors, please contact them.
Check the delivery time, and if you have reached the expected delivery date, please wait another 24 hours to complete any delivery.
Ask your neighbors to make sure they have accepted your package.
If you have completed these steps but have not received your order, please contact them at [email protected] and they will be happy to help you.
May I return it?
Their return policy is valid for 100 days.
To start returning goods, please send them an email to [email protected] with a copy of your order number or receipt.
To be eligible for a return, your item must be unused and in the same state as you received it.
It must also be in the original package.
Can I return the order I bought from Amazon?
They can only accept returns for orders purchased on trtlTravel.com.
In order to complete your return, they need a receipt or proof of purchase.
When can I get a refund?
Once they have received and checked your return, they will send you an email informing you that they have received your return.
They will also inform you to approve or reject your refund.
If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within 30 days.
When am I not eligible for a refund?
In some cases, only partial refunds are allowed (if applicable).
Any item that is not in its original state is damaged or lost due to reasons other than its fault.
Any item that is returned more than 100 days after delivery.