aavrani Frequently Asked Questions
How soon can I receive my goods?
Standard orders placed before 1 p.m. EST Monday through Friday (excluding holidays) generally ship the same day. Expedited orders placed before 3pm EST Monday through Friday (excluding holidays) will ship the same day. Free Standard Shipping (orders over $50), takes 3-5 business days. Overnight shipping is $30 and takes 1 business day.
Can I cancel my order?
After placing an order on AAVRANI.com, you will receive an order confirmation email. Once your order is complete and in transit, they will send you a shipping confirmation email with a tracking number. To cancel or modify an order, please contact them within an hour of placing the order. After the one hour window, they cannot guarantee that the order will be cancelled immediately.
How to start a return?
If for any reason you are not satisfied with your AAVRANI.com purchase, you are welcome to return it within 30 days of purchase for a full refund. Only products purchased on AAVRANI.com can be returned for a refund or exchange. They do not accept exchanges or refunds for items purchased from other retailers. They also do not accept refunds or exchanges for empty, nearly empty jars, or jars filled with tampered or other creams. Shipping is not eligible for a refund.
Which items cannot be refunded?
They are not responsible for personal damage to items. They cannot refund or accept returns if items are dropped, stolen, spilled, misused, etc. If the package is marked as delivered, but it's stolen or you can't find it, they won't be able to refund the order amount. They do not accept partial returns or exchanges for bundled sets. You must return the entire set for a refund. Just send an email to [email protected] to get a free prepaid return label.