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Ace Hotel (50)
All 50
Editors' Pick 5
Coupons 41
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25% off
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10% off
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Ace Hotel Frequently Asked Questions
Can I bring my pet?
They charge $50 per stay for pets under 25 lbs. When they say pet we really mean dog, but just get in touch if you have something stranger or larger and they will try to make it work.
Does Ace Hotel you have a shop?
You can buy some things right out of your room, like the custom Pendleton blanket, vintage vinyl and exclusive wings + horns hoodie robe just by taking them with you — they will charge it after you checkout.
Ace Hotel have an online shop too, where you can find Ace-made wares and collaborations, and just some things they think are cool. And if you miss Ace New Orleans, New York, Palm Springs, Los Angeles, Seattle, Portland, or Kyoto, you can find souvenirs you forgot to buy when you were there.
Ace Hotel also have luxuries and necessities, gift certificates and good stuff — like uka bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.
Can I change or cancel my reservation?
Thier modification and cancellation terms vary per rate plan booked. Please refer to the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.
How is my room guaranteed?
Reservations are guaranteed with a valid credit card at the time of booking. They will ask you to verify the payment details upon check-in.
Refundable reservations will not be charged until you arrive at the front desk or in the event of a cancellation. For non-refundable reservations, the full booking amount will be charged to your card at the time of booking.
How do I use my hotel gift card?
After placing an order, FutureKey will send you an email with a unique code and information about your gift card. To use your gift card, you must book directly with the hotel on the hotel website, phone or by email. Simply let them know at the time of booking and the hotel will apply your gift card to your bill at check out. For in-house guests, any charge that can be applied to a hotel folio can be paid for with your gift card.
Does the purchaser of the gift card have to be a hotel guest to use it?
Nope, gift cards can be purchased for yourself or for someone else. The unique gift card number must be present to use at the hotel. If you would like to purchase a gift card for someone else, please note their first and last name during the checkout process on FutureKey. The hotel will ask for ID at check-in and the name on the ID and gift card must match.