10% Off AirLoop Coupons | Oct 2024

How to track my order?

• If you have a AirLoop.com account you can view your order's status under the "My Orders" tab of your account page. You will need your order number and contact email on hand.

• You can also contact them via [email protected]. Once receiving your mail, their customer service representatives will respond within a business day.

What is the shipping policy?

• They  will arrange the shipment business day. 

• They cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.

• Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond their control. 

• In addition to transit time, there may be processing time. 

• 7-20 business days. Business days refer to Monday~Friday ( excluded holidays and weekends ), and the time zone is the Eastern Time Zone of China (GMT+8).

• They ship to the US，Singapore, France, United Kingdom, Canada, Hong Kong SAR China, Israel, Malaysia, Thailand, Belgium, Denmark, Italy, Netherlands, Spain, Sweden, Switzerland.

What are the conditions for returns?

• Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. 

• Returns must include all accessories.

• Items must include original packaging.

• For non-quality related warranty claims, the buyer is responsible for shipping costs.

• For non-quality related warranty claims, AirLoop refunds the cost of purchasing the product itself.

• Returns may be rejected if product does not meet the above requirements.

How long does it take to process my refund?

• Once the returned item arrives back in AirLoop’s warehouse for inspection, the refund process will begin. They will refund you within a week.

• Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. 

• It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through AirLoop’s online stores, please contact retailers for refunds. 

What is the warranty claim related to quality issues?

• All quality-related defects on items sold directly by AirLoop are covered by an 12-month warranty, starting from the date of purchase. As for items sold by AirLoop’s authorized resellers will be covered by resellers’ independent warranty polices.

• For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. 

• Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.