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What can I learn about shipping information?

• Amcrest will provide you with a prepaid return label for DOA warranty replacements and defective item refunds. 

• Please note if your current shipping address is in Puerto Rico, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, American Samoa, Alaska, or Hawaii, a flat rate $30.00 shipping fee will need to be applied before proceeding with the replacement / return process. 

• Amcrest ships all domestic U.S. RMA repaired items by USPS Priority Mail, Fedex Ground, or UPS Ground (3 - 7 days). 

• All returned items must be sent via traceable means. Examples would be UPS, FedEx, DHL, or US Postal Service Priority Mail. Be sure to retain the tracking information for your records. 

• The customer is responsible for the product until it is received by Amcrest. Amcrest is liable for the returned item upon the receipt of shipment.

What is international return policy?

• Customers residing outside of the Continental USA, are responsible for sending the item back via traceable means (UPS, FedEx, DHL, etc.). Customers are required to retain their tracking number for the returned shipment and provide it to the RMA team. 

• Amcrest does not cover replacement shipping costs for international returns/replacements. 

• If an item is DOA (within 30 days of original purchase) they will cover the shipping costs of the replacement shipment. 

• The customer is responsible for returning the item. There will be a flat rate shipping fee which will be determined based on the shipment location.

What is refund policy?

• Order must be sold directly by Amcrest.com or one of their online storefronts. Amcrest products purchased through 3rd party retailers must be returned in accordance to the seller. Please note that non-Amcrest retailers have different refund policies. 

• No longer needed or wanted items are subject to a 10% restocking fee. They do not cover shipping expenses for items that are not defective or if the item was returned due to buyer’s remorse. 

What should I note if I want to return items？

• All Amcrest returns must be approved by the RMA department. Failure to return a product without a return authorization (RA) can result in lost packages. 

• Amcrest is not liable for your item if it was shipped back to their warehouse without authorization from the RMA department. 

• Amcrest is also not liable for the return / replacement of items not listed on the packing slip provided by the RMA department. 

• Confirmation from an Amcrest technician is required on defective items in order to proceed with a replacement unit. Before you request a replacement, please make sure that you have contacted support. They can be reached at 888-212-7538 or [email protected].