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Arctic Cool (24)
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Arctic Cool Frequently Asked Questions
What products can I return?
For Refunds: Worn or unworn items. Refunds only are subject to a $7.95 restocking fee per order.
For Exchanges: Exchange items must be in new condition with tags attached. Exchanges are not subject to a restocking fee.
How does the exchange process work?
Exchanges are facilitated via a store credit e-gift card. This is the only way an exchange can be processed.
As soon as your package is marked in transit back to us by USPS, your e-gift card will be e-mailed to you and can be used to purchase your new item on our website.
Please be sure to check your junk/spam folders for the e-mail. If you have a Gmail account, also check the Promotions tab.
If you applied a discount code to your original order, please contact them at [email protected].
Once you submit your request, they will issue you a prepaid return label that you will need to print to send the item back to them.
What is the work process of their technology?
Their HydroFreeze X Instant Cooling Technology utilizes ActiveWick which pulls moisture away from your skin and disperses it throughout the fabric along channels on the surface of the threads. It produces a cooling effect that can be felt instantly. Moisture is moved away from your skin and circulates throughout the fabric while controlling the rate of natural evaporation.
Vortex Vent™ uses their HydroFreeze X Technology and adds even more airflow and more cooling! Their exclusive micro-ventilated fabric construction allows more air to circulate helping to keep you even cooler. Additional micro-ventilated panels in high heat areas ensure optimum airflow and cooling.