15% Off Berlei Coupon | Nov 2024

What is the dispach policy?

• Whilst every effort will be made to ensure that all items shown are in stock, they offer no guarantee of availability and this electronic publication does not constitute an offer for sale. 

• Goods are normally dispatched within 2 working days of receipt. If they are unable to dispatch your order within 7 days, they will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order. 

• Delivery can take up to 5 days within the UK, 10 days for Europe, and 15 days for the Rest of World.

• A recent strengthening of control measures, introduced by Customs Authorities in Russia, may lead to significant delays in the processing of shipments.
  

What if I want to change my order?

• They aim to dispatch all internet orders by the next working day which means that amendments to your details can only be made before 5pm on the same working day. 

• Please note that they can only make changes to address and sizing information or cancel an order in its entirety. Please note that they will not be able to ammend orders that are made after 5pm during the week or over the weekend.

How to cancel or return the item?

• If you wish to cancel the contract and return the goods you must email [email protected] with the details of the return, including the order number within 14 days following the date of delivery (the cooling off period).

• You must then complete a returns form and post the garment/s back to them at the following address within 28 days of receipt of the product.

• Returns outside the UK may incur duty / VAT charges if values are added to customs documentation.

• Due to the personalised nature of their products, garments may only be returned if they have not been worn, remain on the hanger supplied, and have all point of sale swing tickets attached.

Can I make an exchange of my order?

• Due to the personalised nature of their products, garments may only be exchanged if they have not been worn, remain on the hanger supplied, and have all point of sale swing tickets attached.

• Please make sure that briefs/thongs/shapewear are tried on over your own underwear. When trying on bras please avoid make up or lotions coming into contact with the item.

• Products may only be exchanged for a different size or colour in the same garment or for another garment of equal or lower monetary value and the difference in cost refunded accordingly.

• Only one exchange can be made per order. If more than one exchange is required, a new order must be placed.