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My BlackVue dash cam is not powering up, nor is it turning on. How do I fix it?
If your BlackVue dash cam doesn't power on when you start the car, you may want to try:
Unplug and re-plug all the cables carefully.
Check the condition of the dash cam's power cable and cigarette jack.
If the dash cam is hardwired using Power Magic Pro, check the power connections, fuses and cut off voltage/time settings.
Here are some additional troubleshooting tips for you:
If your dash cam is connected to a hardwiring kit or connected to a battery pack, please check if the dash cam powers on without using the hardwire kit or the battery pack. You can do so by using the included 12V cigarette adapter inserted directly to the vehicle's 12V socket. If the dash cam does power on this way, then we can determine the issue is with the hardwire kit.
If your dash cam is not hardwired or if the dash cam does not power on with the 12V cigarette socket, please check if the glass fuse in the 12V cigarette adapter is intact - please refer to the below image:
If you see that the glass fuse is broken, please do contact their support team, and they can send you a new one which should resolve the issue you're experiencing.
How do I update the software on my ThinkOBD 100?
The ThinkOBD 100 comes with a USB to Micro USB Data Cable that enables you to perform software updates to your OBD-II Scanner Device:
Go to https://www.mythinkcar.com/
Under the top menu, go to DOWNLOAD > THINKOBD > and click on THINKOBD Update Tool. The download will start automatically after clicking the menu button.
Locate the file that you have just downloaded (ProductUpdataToolSetup) and double click to run the installation file.
When your windows prompt you to confirm to allow the app from an unknown publisher to make changes to your device, click Yes.
Follow the instructions from the InstallShield Wizard and click finish once it's done.
You should now see a new program icon on your desktop.
Double click on the icon and click Yes when it prompts you again.
Select the left USB icon and click OK.
Next, plug in the USB data cable into your ThinkOBD 100 and also to your PC.