Bridge & Burn Frequently Asked Questions
What is their return policy?
They will accept full priced returns within 30 days of delivery, unworn, unwashed, and in new condition. A restocking fee of $7.00 applies to all returns and will be deducted from your refund once the return has been processed. Please allow 3 weeks for them to process your return as they are a very small team working hard to get your refund back to you. Once your return has been processed, you will receive a confirmation email. Full-priced items purchased online are eligible for a refund as long as they are in new condition, unwashed, unworn, and with all labels and tags attached. Purchased sale items are final sale and non-returnable. They do offer a Return Guarantee through Seel, for a low price you can return your item and get a refund on the sale.
What is their shipping policy?
They offer free USPS Priority Mail shipping on domestic orders of $50 or more. Standard shipping will be added to all international orders. After receiving the tracking information, you must wait until the carrier scans your package to begin tracking your package. You can choose between USPS or UPS shipping and your desired service level at checkout. Orders of $50 and above automatically qualify for free USPS Priority Mail shipping. Please note that they do not ship on Saturdays or Sundays. If you place an order on a weekend, your order will be processed by the next business day. The transit time frame depends on the efficiency of customs. All international packages are traceable after being scanned by the carrier.
Are there any products that cannot be returned?
Fragrance and fragrance purchases are non-returnable and considered final sales. For hygienic reasons, men's and women's underwear, briefs, and boxer briefs are non-returnable and considered final sales. Swimwear can only be returned if they are unworn, in original condition, and with all tags and sanitary lining still attached. They recommend trying on swimwear instead of underwear, as soiled items will not be accepted for return and will be returned to you at your own expense.