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Build-A-Bear (17)
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Build-A-Bear Frequently Asked Questions
They offer gift cards?
They send gift cards by email. Whether it's a special occasion or a BEARcause! Usually sent by email within two hours of your order. It's a fun surprise, PAWfect is perfect for any occasion! Just choose the card you like and let them know the gift card amount you want. They'll take it from there! Build-A-Bear Workshop Gift Cards ship via untraceable USPS First Class. Free shipping on this item. Please allow 9-14 days for delivery. Gift cards will not ship with the rest of your order, regardless of the shipping service you use.
How soon can I receive my goods?
Once your order leaves their warehouse, you will receive a shipping confirmation email with a tracking number. They currently offer FedEx Express Shipping. Shipt Shipping: Same-day shipping is now available in most locations! Check if Shipt Delivered by Shipt is available in your area. Buying online, in-store pickup, and curbside pickup are also convenient options.
How does FedEx ship?
FedEx shipping is not available for international orders. FedEx Next Day Service and FedEx 2 Day Service are not available for PO Boxes, Rural Routes, and FPO/APO addresses. FedEx Standard Delivery is not available for shipments to Puerto Rico and other U.S. territories, PO Boxes, and FPO/APO addresses. International deliveries are available from most locations outside the US.
How do returns and refunds work?
They are happy to accept returns, exchanges or refunds within 90 days. Please save your receipt. At Build-A-Bear Workshop, they want to make sure every guest is happy with their purchase. If for some reason you want to return the item, they will be happy to assist you under their terms of satisfaction. If you do not have the original proof of purchase, they will, at their discretion, exchange or provide merchandise credit for any returned product.