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What is the return policy?
They want you to love what you buy from them, but they get it sometimes it just doesn't work out. Whether you didn't like it, or it didn’t work as expected, we'll try to make it right. If you'd like to make an exchange or return, here's what you need to know.
You have up to 90 days after purchase to exchange or return most items, unless noted in our exceptions. Just provide your receipt, and they will refund the purchase price to the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit.
What are the return exceptions?
Smart Home Technology - Smart home thermostats, smart security & safety and smart doorbell products, etc. can be exchanged or returned within 30 days of purchase.
Seasonal Items and Holiday Product & Decor, etc. can be exchanged or returned within 30 days of purchase.
Air Mattresses - New and unopened air mattresses may be returned within 30 days of purchase. Opened air mattresses may be exchanged for a similar item, only within 90 days of purchase.
How does buybuyBABY ship?
Parcel – Your shipment will arrive via FedEx, UPS, or USPS. Unless requested by the carrier, they do not require a signature for delivery. The carrier may leave the package, if they feel it is safe, in locations such as patio, garage and any exterior doors.
If you are not home, and it is determined unsafe to leave the package, a note will be left with directions on how to receive your order. Help is always available.
When the size and or weight of your shipment exceed the limits of our parcel carriers, your item will be delivered via one of our trusted freight carriers.
Delivery timeframes will be stated in your cart. Due to carrier restrictions, items requiring truck delivery cannot be shipped to Alaska, Hawaii, US Territories, or APO/FPO.