50% Off Candles Direct Discount Code | Nov 2024

What's the delivery problem?

• A signature is requested on delivery for both standard and Express deliveries. If you are not in when they try to deliver and cannot find a safe location to leave the package, a card will be left, where you will be able to collect your item at your local post office. Please follow the instructions on the card. If the item is not picked up within 21 days it will be returned to them. If you wish to have it redelivered, the customer will have to pay the delivery costs again, or accept refunded minus delivery charge.

• If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout. You may also add some additional information to help the courier find your delivery address.

What should I do if returning items that are damaged?

• If you are not entirely delighted with your products, you may return them to them within 10 working days of receipt of your order. They will be more than happy to offer you an exchange as long as the item are returned in perfect condition and in the original package unused. their Delivery Charges cannot be refunded.

• If you wish to return any items to them, please be aware that you (the customer) are responsible for any postage costs connected to this if this was not an error on their behalf. If the returned items do not make it back to them they will require proof of postage before a refund can be issued. Please do not return any item to them before contacting them via email to inform them of any return.

How to validate the credit card?

All credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout stage. In assessing your request for goods or services, they may use your information for the purposes of the prevention and detection of fraud. 

Can I cancel the order?

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. they reserve the right to cancel an order. Cancellation of an order may, for example, result from one of the following:

• The product ordered being unavailable from stock.

• their inability to obtain authorisation of payment.

• The identification of an error within the product information, including price or promotion.

• If there are any problems with your order they shall contact you. they reserve the right to reject any offer to purchase by you at any time. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations before your order has been dispatched.