Details 24 used12/31/2024
Promo Detail: 25% off Sitewide with Sign Up. Hurry up!
Expiry Date: 12/31/2024
Cate & Chloe (43)
All 43
Coupons 37
Deals 6
Details 48 used12/31/2024
Promo Detail: Enjoy Free Shipping on $49.99+ order. Don't wait!
Expiry Date: 12/31/2024
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Details 30 used
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Details 50 used
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Cate & Chloe Frequently Asked Questions
How long will it take to receive a refund?
To get a refund, the item must be returned within 45 days of purchase. You can expect a refund in the same form of payment that was originally used for the purchase. After receiving the package, the customer support technician will process the refund within 7-10 working days. Unless the return is caused by defects or incorrect order fulfillment, the freight will not be refunded.
For refunds, the credit card may not be displayed before the next monthly billing cycle of your credit card. When this transaction occurs, you will receive an email notification.
Please note that after your banking organization receives their information, it may take additional days to process this transaction and post it to your account.
For exchange, a new tracking email will be sent when the replacement order is shipped.
What is their return policy?
Goods priced regularly can be returned within 45 days from the date of purchase. All promotional and sales goods are considered final and cannot be returned or exchanged unless otherwise stated. This includes any items purchased from flash purchase websites and some TV promotions.
If the return request does not comply with their established policy, they may provide exchange or website credit, but it depends on their decision. Please contact customer support technicians at the following address: [email protected] Discuss any return / exchange requests.
How to return goods?
Safely pack your items in the original product packaging (if possible). Please attach the complete return form provided by your customer service representative. Before sending the returned goods, please remove all additional labels on the outside of the package to avoid any transportation confusion.
They suggest using traceable means of transportation. They are not responsible for the returned packages lost on the way. They cannot accept C.O.D. as a best practice. Please keep the return tracking information of the returned package to monitor the delivery status.