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What is the refund policy?

• The issue of the unlocking failure is due to the buyer not fulfilling any of the applicable “Buyer’s Requirements” as stated in the Terms and Conditions page. 

• This includes legal, compatibility, hardlocked, blacklisting, incorrect prompt, and phone information issues.

• No video is provided, or the video provided did not meet the requirements needed.The unlocking service was obtained elsewhere. 

• You are responsible of your purchase with CellphoneUnlock.net regardless if you went somewhere else to get the same code.

• Retrieval of the unlock code exceeded our stated average turnaround time. In most instances we are very accurate or even faster with the turnaround times, however there may be contingencies in which causes a delay.

•  Please contact us to find out why your order might be delayed.

• The unlock code has returned and provided to you but you do not wish to unlock your phone anymore.The phone was already unlocked prior to placing this order.

Can I learn more about the turnaround times?

• The posted turnaround times are ESTIMATED delivery times and are not guaranteed.

• Turnaround times may vary from different models, networks, and supplier status.

• While most of their services are instant and can be returned in a matter of minutes please note that we do not keep stock of all unlock codes for delivery. 

• There is simply too many codes for us to keep track and handle. 

• Depending on the method for retrieving your unlock code, times may vary for turnaround times. 

• You can rest assured that they will do all they can to find your code and fulfill the order as fast as we can but ask for your patience if this should be the case.

• Orders which have already been sent in for processing cannot be cancelled while in transit or processing. 

• This also means that they are not refundable until the process is complete.

• If an order is processing and there is a payment dispute, CellphoneUnlock.net’s automated system will automatically place your order on hold and this may further cause inconveniences for you. 

• Please contact us for any cancellations and refund requests and they will always try their best under extenuating circumstances.

What should I notice when I return my item?

• They will determine if and when videos are appropriate. Please DO NOT send them videos when it is the first time you are contacting us about your phone’s issue. 

• Videos sent to us without a request will not be attended to. If these requirements are not met, their suppliers with whom they work with may refuse a refund.

• They will normally require a video from you to process any refund. 

• In a situation where a code cannot be calculated or found for your mobile device, a refund will be issued 100%.99% of the time a code will be found and will unlock your device flawlessly.

• In the rare instance the unlock doesn’t work and they insist the unlock code is correct, video proof will be required of you: