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Nordik Spa-Nature Frequently Asked Questions
What should the customers expect when they first arrive at the spa?
They ask that you please arrive at your scheduled time.
You will be greeted by an attendant who will ask a few questions to assess whether you are experiencing any symptoms or if you have been in contact with anyone who has had symptoms.
They reserve the right to refuse entry to guests exhibiting symptoms of any kind.
Once you complete the screening process, you will be asked to wash your hands thoroughly and carefully.
As of May 14, 2022, the wearing of masks will now be on a voluntary basis. You may bring your own or use one provided at the spa if you choose to do so.
From there, simply collect your bracelet, complete the welcome process and you are on your way to enjoying a peaceful day.
What is your cancellation policy?
Cancellations must be requested by email at [email protected]. Please keep in mind that:
Reservations remain 100% refundable to the original method of payment if cancelled at least 48h before your reservation time.
Cancellations made between 24-48h prior will be entitled to a full reservation credit in the form of a gift certificate that will be sent to the main email used for the booking. You will then be able to apply it to a future reservation. It is also possible to postpone your reservation to another date up to 24h before your original arrival time.
Life happens, and they get that. Should you need to postpone or modify your reservation with less than 24h notice, this may be requested by phone (9 am-5 pm EDT) or via chat (9 am-7 pm EDT) and will incur a rebooking fee.
Should you be denied entry following health screening questions, a credit in the form of a gift certificate for the value of your reservation will be provided.
The expiration date on my gift certificate is coming up or has already passed. Can i still use it?
Yes! Their gift certificates don’t expire, so if you weren’t able to use your certificate during their closure, you’ll be able to redeem it now. Nordik Spa-Nature honours all valid gift certificates. Gift certificates that expired before June 30, 2010 will not be honoured. This is the date on which the regulations regarding gift certificates came into effect. Please note that promotional gift certificates are valid for a period of one year only and have no monetary value after their expiration date. You can tell if you have a promotional gift certificate if the barcode in the bottom right hand corner begins with the letters “CP”.