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Chelsea Charles Jewelry Frequently Asked Questions
How do I care for my jewelry?
Silver and silver-plated items will dull over time when exposed to air. When not in use, store in an airtight bag to prevent tarnishing.
For sterling silver, occasionally clean with a de-tarnishing cloth with silver polish. Apply a small amount of silver polish to a soft, clean cloth and rub gently (they love Wright's silver cleaner). Rinse in warm water and dry completely. The cuff is silver-plated.
Do not put bracelet in sonic jewelry cleaner or immerse in liquid silver cleaner. Elements such as certain lotions, salt water, perfumes and even certain body pH levels may darken the cuff over time.
What are the important issues about shipping?
All (ground shipping) orders placed during general business hours Monday-Friday will ship within 1-2 business days (with the exception of custom Love Tag orders or pre-orders.
For two-day shipping, orders must be placed by 12 pm (CST) to ship same day as ordered. If a two-day order is placed on a Saturday or Sunday, that order will be shipped on Monday for delivery Wednesday.
When placing an order, please double-check your shipping address information. They will not refund Expedited or Ground shipment charges due to incorrect addresses.
Please be sure to double check your phone number and email address when purchasing so that a member from their customer service team can reach you if we have a question regarding your shipment and to email you tracking.
What is the return policy?
If you aren't extremely happy with this product for any reason, then they aren't happy. You may return or exchange the merchandise in undamaged condition within 30 days of the date of original purchase for a full refund or exchange of equal value.
For credit card refunds, please allow up to 10-15 days for the refund to show on your account. If you are returning a gift, you will receive a store credit to be applied to your next purchase.
Once the return is approved, we will email you an RA form along with instructions. Please print, populate and return with your merchandise.