10% Off Chinese Laundry Coupon | Nov 2024

How long will it take to receive mu order?

Customers should receive orders shipped via UPS Surepost service within 3-5 business days after processing and leaving their warehouse. Orders shipped via UPS Expedited service should deliver in 2-4 business days after processing and leaving their warehouse. Orders placed after 12 pm PST will process the following day. Please keep in mind it may take up to 3 business days before an item ships from the warehouse.

How is sales tax calculated?

• CHINESE LAUNDRY charges sales tax for all online orders that are being shipped to locations in Alaska, California, Colorado, District of Columbia, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, Utah, Virginia, Washington, and Wisconsin.

• Please Note: Some jurisdictions require them to tax shipping.

How will I know if my order went through?

• You will receive an automatic online order confirmation via email if your online order is accepted.

• If you did not receive an email confirmation, either your email address was incorrect or there was an error in processing your order. If you were not taken to a receipt page after submitting your online order, then most likely your online order did not process correctly.

Can I make a return at Chinese Laundry?

• Their goal is complete customer satisfaction. If for any reason you are unhappy with your purchase from ChineseLaundry.com, your unworn items may be returned within 30 days of receipt. 

• If you purchased from a retail store or a website other than ChineseLaundry.com, please handle your return with the original place of purchase.

• They guarantee against manufacturer's defects within 60 days of purchase, this does not cover normal wear and tear.

• Shipping is non-refundable. To make returns easy, they include a return label with your purchase. An $8.95 fee will be deducted from your refund to use their label.

• Items purchased during a Buy One, Get One % Off (BOGO) promotion may not qualify for the promotion any longer if only one item is returned. When only the higher price item is returned, the customer is responsible for the total retail cost of the discounted item, prior to the applied discount. The deduction from the returned item will be listed on the receipt as "Return Handling Fee".

What methods of payment are accepted at CHINESE LAUNDRY?

• They accept Visa, MasterCard, American Express and Discover as well as PayPal, Afterpay and Apple Pay.

• Please Note: Orders must be paid for using a domestically-issued (US) credit card. International credit cards will not be honored.

How do I cancel an order?

Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by sending an email to [email protected] or call (888) 935-8825 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.