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Muse Headband Frequently Asked Questions
Do they offer warranty?
Muse guarantees that Muse will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of initial purchase of a new Muse (hereinafter referred to as the "warranty period").
This limited warranty does not cover damage caused by: (I) improper care or handling (including but not limited to access to moisture or heat), (II) accidents, (III) modifications, (IV) unauthorized repairs, (V) use of Muse accessories, products, services or software applications that are not expressly approved or provided by interaxon, (VI) use of Muse in a manner contrary to the following, or do not conform to the documents provided by interaxon Guidelines or instructions, or (VII) other reasons for defects in non Muse materials or workmanship.
- This warranty does not cover used Mues, or Mues marked "sample" or "as is", and only applies to new Mues you purchase from interaxon or authorized interaxon retailers.
What is their return policy?
On the premise that you follow the return procedure of interaxon, if you purchase directly from interaxon, any new and undamaged Muse equipment can be returned to interaxon, provided that you use it within no more than twenty (20) days after delivery and interaxon receives it within thirty (30) days of delivery.
To return Muse devices, you must go to www.choosemuse Com/contactsupport contact interaxon for return authorization (RMA) number, shipping address and instructions. You must: (I) ensure that Muse equipment is not damaged, (II) comply with the requirements of this policy, (III) provide proof of purchase, (IV) pack Muse headband in unmarked original packaging, including accessories, manuals and documents, (V) include RMA number on and inside the packaging, and (IV) prepay all freight. The freight, handling charges and customs duties will be borne by you and will not be refunded to you. Interaxon reserves the right to reject or return headbands that have not been sent in accordance with this policy and to charge you for handling, transportation and handling fees.
What is their shipping policy?
All orders are shipped from within the United States, Canada, Australia, the United Kingdom or the European Union, depending on the destination. This means that when you receive muse, countries / regions outside the United States, Canada, Australia, New Zealand, the United Kingdom and the European Union may pay import duties and duties according to the laws of your country / region of residence. As a customer, you should be responsible for these expenses.
Interaxon will make every effort to deliver the goods to the verified address provided by you at the time of purchase, but it is not guaranteed that the goods can be successfully delivered to po/apo/fpo mailbox in any case. You are responsible for providing them with correct and verified address information; Please check all address fields to make sure they are correct before submitting the order. They suggest using a city address.
Please note: they cannot reroute the package.