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How should I return it?
If you are not 100% satisfied with your purchase, you can return the item to them within 60 days of receiving your order. Please contact customer service or call 1-800.357.9800 before returning your item and their customer service team will assist you with your return. You will receive a Return Material Authorization Number (RMA#) after completing a return, credit or refund. It is important to write this number on the outside of the package to help ensure the accuracy of the return process.
How does their return policy work?
For boxes or bundles of 20 or more cigars, they allow 1 cigar, but must return the remaining cigars to receive full merchandise credit, minus shipping. If you try more than 1, a prorated credit will be applied, minus shipping. For samplers and 5-packs, returns must be in new, unopened condition for a full refund. Please keep the original packaging and any accessories to return with the item, do not return any cut or smoked cigars as this may affect your refund. Any other item, other than cigars, may be returned for exchange, credit or refund within 60 days of receipt of your order.
How do they ship my package?
CIGAR.com does not sell products to anyone under the age of 21. The total retail delivery fee for shipments to Colorado residents is $0.27 per sale. Carrier's working days are Monday to Friday, excluding carrier-specified holidays. All in-stock orders received by 3pm ET will ship the same day. Free and reduced shipping will be delivered via UPS and/or USPS. The shipping address must be able to accept packages from either carrier. Saturday, Next Day, 2 Day, 3 Day and Ground Shipping will be delivered via UPS. Priority Mail is delivered via USPS.