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Cinco Frequently Asked Questions
How do they ship my package?
They offer free shipping worldwide over €100. Once your order has been processed, you will receive a tracking number and details via email. The average shipping time is 1-5 days, depending on the destination (please take into account the additional customs clearance time, don't forget, if you choose to pre-order items, this time frame only starts after shipping).
Does the product I buy from their website have a warranty?
CINCO provides a 2-year warranty on all of its products from the date of purchase. If the damage is self-inflicted or due to normal wear and tear, lost product, lost stone or theft, the warranty does not cover the cost. The buyer is obliged to inspect the delivered product immediately upon arrival. If the delivered product does not appear to be what was ordered, or if the product is insufficient or incomplete, the customer must immediately report these defects to CINCO ( [email protected] ) by email.
Can I refuse pickup?
If you choose to reject the order, you will be responsible for any duties, taxes and/or customs charges that may arise and the cost of returning the package to their Portuguese address. This amount will be deducted from your refund.
How do returns and refunds work?
If their testing proves that these items have been worn or replaced (other than fit for purpose), they will not accept them. These items will be sent to customers again without any warning. Once an item is returned in its original condition, you may receive a refund of the purchase price before shipping. They do not accept exchanges. Your returned item must arrive at their office within 14 days of receipt. They do not offer free returns. Custom products, such as engravables, cannot be returned.