20% Off Coldwater Creek Coupon | Nov 2024

How to start a return?

• All merchandise purchases must be returned by mail:

• Fill out the Return Form enclosed with your package (clearly noting reason for return);

• Repackage the item(s) and attach either their pre-paid SmartLabel (shipping fee of $9.95 will be deducted from the refund on your original method of payment) and give to your postal carrier/Post Office or use the label and carrier of your choice. 

• They recommend using a form of traceable and insurable delivery.

• Please allow up to 14 days to process a return. You’ll then see your refund on your credit card account within 1-2 weeks from the time your return has been processed.

What is the shipping policy?

• They do their best to ensure all in-stock items are shipped as quickly as possible. Please bear in mind there might be delays to fulfilling your order due to the increased order volume.

• If an item is not currently in-stock but is back-ordered, you will be provided with an expected ship date. You must complete your order to reserve the item for future shipment. 

• At that time, they will obtain credit card pre-authorization and verification; however your credit card will not be charged until the item ships.

Can I get a detailed tracking information about my order?

• Yes. If you provide your email to them with your order, they will notify you via email when the item ships – whether it is in-stock or back-ordered – or if there are any other issues or delays.

• Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments from the same order.