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Can I cancel my order?

If you are a consumer and if for any reason, you wish to do so you have the right to cancel any order you have placed. Where the products have been delivered to you, you may cancel them up to 14 days, starting from the day after the products were received, in line with the Consumer Contracts Regulations 2013. 

How can I get free shipping?

Please note that in a situation whereby your order is over £50 and therefore eligible for free shipping, but cancellation of an item (unless it was defective or damaged) means the order falls below a value of £50, they will be entitled to deduct from any refund the cost of shipping the original order to you.

What shoud I do if my adress is mistake?

• If goods are returned to them as undeliverable either because of an incorrect address, refusal by the customer or because of customer failure to contact the courier or failure to collect from the Pickup Shop, once goods are received back by them, they will refund the value of the goods less any costs charged to us by the couriers for returning the goods. Normally the cost of the DPD return service is £8. If you require the goods to be re-despatched to you then there will be a further delivery charge for this.

• If an incorrect postcode or address is given to them and they are not notified of the revised address before the parcel is despatched then any costs to redirect to a new address must be covered by you, this is likely if the revised address involves the courier re-routing the parcel through a new depot.