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Expiry Date: 12/31/2024
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How are their plants packaged?
All of their plants are thoroughly watered and moistened prior to shipment. To prevent breakage of leaves or branches, all their plants are custom packaged to ensure that they do not move within the box during transit.
If you have further questions, please contact them at 1-888-684-8377 or email [email protected] over $100 excluding shipping costs qualify for free shipping.
Corporate gifts and freight shipments do not qualify for free shipping.
What should I do if my package is damaged?
If an item you receive is damaged, missing, or defective, please notify them WITHIN 7 DAYS OF RECEIPT .
If they have made an error, they will correct it immediately and pay for any shipping charges incurred. Call them between 7am and 5pm Pacific Standard Time or send an email to [email protected] to arrange the return or replacement of a defective item.
Items must be returned to them to qualify for a refund or exchange.Due to the nature of many of their plant products, please understand that they cannot be responsible for extreme weather nor for the health of a plant once it is out of their care.
What should I note withe regards to the shipping policy?
To ensure the health of your plant, ground and priority orders to colder regions may be delayed to avoid a weekend layover in transit.Eastern Leaf currently cannot ship to PO Boxes.Business days are Monday through Friday, excluding holidays determined by carriers.Deliveries available on business days only.
They currently only ship to within the contiguous United States.Due to the perishable nature of many of their products, returned packages due to incorrect current addresses will be subject to additional shipping surcharges.Eastern Leaf currently does not ship their products to APO/FPO addresses.
All of Eastern Leaf's Shipping Rates are calculated per weight and shown on the shopping cart. All of the rates are shown so that you can compare and pick the one that best suits your needs.
What can I learn about shipping time?
2-8 Ground / Flat Rate Ground Shipping: Ships 1-2 Business Days after your Order is Placed. 2-5 Day Priority: Ships 1-2 Business Days after your Order is Placed3 Business Days: Ships the same business day if order is placed before 12:00pm PST (unless holiday exception).
2 Business Days: Ships the same business day if order is placed before 12:00pm PST (unless holiday exception).Next Business Day: Ships the same business day if order is placed before 12:00pm PST (unless holiday exception).
They strive to ship their products same day when possible to get your order to you as quickly as possible.