Creative Outdoor Spaces Coupons | Sep 2024

What about warranty parts?

Because they are an Authorized Dealer, you can contact them directly for any warranty items if needed.

What should I do if I receive the damaged items?

Please thoroughly inspect your products immediately upon delivery. Maintain the original packaging until you have determined that the product is satisfactory. In the rare occurrence that a product arrives damaged, or with missing parts, please contact their Customer Service Department immediately. At times, pictures of the damaged item may be required prior to determining a resolution. You must contact them within five days from the date of delivery to report damaged, missing or defective merchandise. After the five-day period, the product cannot be reported as damaged, defective, missing parts and returned for exchange or refund.

Are gas fireplaces safe?

Yes! all of their gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. This is where the self generating millivolt system comes in. The millivolts energize a magnetic coil within the gas valve which holds the valve open. Should the pilot flame extinguish, the millivolts will stop generating, releasing the coil and closing the gas valve. Every Napoleon fireplace they manufacture is tested prior to shipping to ensure a 100% effective system.

How much fuel do fireplaces consume and how much do they cost to operate?

This is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce 29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. (values may vary slightly, depending on location) The BTU of the fireplace is divided by the BTU value of the fuel to determine the amount of fuel consumed per hour. Example: A natural gas fireplace that has an input of 30,000 BTU per hour consumes 30,000 / 1000 = 30 cubic feet/hour. If the price of natural gas is .35 cents ($0.0035) per cubic foot then 30 cubic feet x .35 = 10.5 cents ($0.105). 

What does zero clearance mean?

A Zero Clearance fireplaces means that the particular fireplace can be enclosed using combustible materials. Depending upon the limitations of a specific zero clearance fireplace, these combustible building materials may be allowed to be installed right up against the body of the fireplace without fear of combustion or heat damage. However, some fireplaces require installation using non-combustible materials such as metal studs and framing for the parts of the enclosure in the immediate vicinity of the fireplace. The particular fireplace's requirements will be specified in the fireplace's manual.Zero Clearance does not mean that you can place objects like furniture right in front of or against the fireplace. Furniture and curtains, etc. should remain at least 48-inches from the front of your fireplace for safety.