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Sinocare Frequently Asked Questions
Are the test strips the same as those used in the Safe AQ meter?
They'd like to warmly remind you that Safe AQ test strips are only available for the Safe AQ Smart & Safe AQ Voice glucose monitor.
If you want to use the Safe AQ Angel monitor, you have to use the correct test strips (Safe AQ Angel Strips).
It won't allow me to check date, only got 3 lines,why ?
Press and hold the right hand button for 3 seconds while the unit is powered off. This takes you to the set time function
Instruction manual says to perform a control test but no control material was supplied with the meter. Do they need to purchase separately?
They'd like to tell you that this product does not contain a control solution.
The control solution is a special liquid aim at testing if the test strip is OK or not.
However, they have already tested the strips right after the production, you don't have to test it again.
You may skip that step and use the blood glucose meter directly,please don't worry about it.
How can I delete the memory?
The 10 records of Safe-AQ machine can not be deleted at the same time. Once 10 records are in memory, adding a new record causes the oldest one to be deleted. The records can be covered but can not be deleted all.
What does error code E-3 mean on this device?
There are four main reasons will cause this error message ,such as incorrect test method,used test strip ,expired test strip or damped test strip ,test strip exposed to air more than 3 minutes.
If so,you need to use a new test strip and insert test strips into meter before apply sample to strips then test again
Besides,you need to confirm you purchased the correspond test strips with your glucometer at the same time.
Is there any video instructions for the Safe AQ Voice glucometer?
Yes. Sinocare has a YouTube channel and the video instructions for Safe AQ Voice glucometer . You can like and comment on their video, as well as subscribe to their YouTube channel to get the latest products and instructions.
What does the control solution look like. The Manual mentions this but I cant find it.
They'd like to tell you that this product does not contain a control solution.
The control solution is a special liquid aim at testing if the test strip is OK or not.
However, they have already tested the strips right after the production, you don't have to test it again.
You may skip that step and use the blood glucose meter directly,please don't worry about it.