10% Off EXO Drones Promos | Nov 2024

How long does it take to process and deliver my order?

• The handling time is 1-2 business days (please expect delays during November and December).

• The delivery time is 1-4 days, trackable UPS/USPS (International shipments and clothing orders may be longer. 

• Shipping times for international shipments will be displayed at checkout.)

What if my package was lost during shipment?

• Their site is not responsible for lost or stolen packages - if your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier in the information provided to you in your tracking information. 

• If you have any further questions on how to do this please reach out to their customer support team through the live-chat or email [email protected].

What are not covered by the warranty policy?

• This warranty does not include: Any condition resulting from other than ordinary use for which the product was not intended, such as use in rental or contract trade or commercial use; 

• Any condition resulting from incorrect or inadequate maintenance or care; 

• Damage resulting from misuse, abuse, negligence, accidents or shipping damage; 

• Dissatisfaction due to buyer’s remorse; 

• Normal wear and tear; Any used, previously displayed items.

How to claim a warranty service for defective merchandise?

• Claims for defective merchandise must be made within ONE year from invoice date. 

• Claims for missing parts must be made within 30 calendar days after the merchandise is received. 

• Pictures are required to claim defective merchandise, along with a copy of the original invoice. 

• If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. 

• It is their policy to replace defective parts whenever possible. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

How to make a repair of my drone?

• Complete this form & use the prepaid label to send your drone to EXO.

• They diagnose your drone for free.

• Check the breakdown of the repairs necessary, complete the invoice, and a fully refurbished drone will be returned to you!