25% Off Fitness Avenue Coupon | Oct 2024

What's the shipping rate?

The cost of shipping determined by the weight, size and number of packages that are being shipped as well as the distance of the destination address from their distribution centre in Toronto. Shipping rates can be obtained by simply adding the products to the cart and then entering your address and clicking the "Calculate" button.

Can I change address?

Fitness Avenue reserves the right to request additional information prior to approving orders where the billing address is different from the shipping address. Customer may be required to add the shipping address on your credit card file with your credit card issuer as a secondary address to complete the address.

Can I track my orders?

• Tracking information normally becomes available several hours after the packages are picked up, however, in some cases during busy seasons it may take the shipping companies (FedEx & Canada Post), longer than usual to register the packages. Tracking numbers are automatically emailed to the customer as soon as the order was processed, however they become active only after picked up by the shipping company. 

• Tracking number can also be located at the "My Account" or "Track my Order" panels. Please make sure to track your order to avoid any problems or delays as Canada Post and FedEx will make one delivery attempt after which it is taken to the nearest depot from the packages must be picked up within one week, before they are shipped back to them. 

What should I do if my products are damaged?

If the Packages arrive with visible physical damage to the box. Images should be taken the fact of damaged packages should be brought to the driver’s attention. Then the content of the package should be carefully reviewed in order to guarantee that no damage was caused to the equipment. If the equipment did get damaged, please immediately report the damage to their CSR department so that they can file a claim with the courier. Please note that the package must be kept in their original condition as the courier may require them for inspection.

Can I make a return at Fitness Avenue?

• In order to maintain their low prices, Fitness Avenue does not accept returns on items that are not sealed in their original packaging as they cannot simply send them back to the manufacturer for credit.

• In order to return a product, you must obtain a return authorization. To do so, please email [email protected] with the following information:

• Body of e-mail: Please include your full name, phone number, order number and reason for return request.

• Shipping costs associated to the return are the customer's responsibility. However, in the event that they have shipped an incorrect item, Fitness Avenue will be responsible to cover shipping and handling costs.

• Please note: If item is sent back without obtaining a return authorization, they do not guarantee a refund or replacement. Refunds may take up to 14 days.