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Can I return a product that I'm not satisfied with?
Yes. You may return any merchandise purchased from FMJ, Inc. DBA FredMeyerJewelers.com within 60 days of purchase.
If returning an online purchase, a return Authorization Number (RAN) must be created within 60 days and the item must be shipped back for processing within 1 week of RAN creation.
Online purchases may be returned to the online store or any of their store locations.
Watches in absolute original condition (unworn) may be returned within 30 days of when the order was placed.
Returned merchandise must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).
How long does it take to process my order?
Orders are processed Monday through Friday. If you place an order on a Holiday, Saturday or Sunday or after the cutoff on a regular business day, your order will begin processing the following business day.
Processing times vary by item.
Processing time is additional to the time spent in shipping.
"Expected by" dates displayed on the product detail page include the item’s processing time in addition to the delivery method selected at the time.
Orders received by 8am Pacific Standard Time will begin processing the same day.
Orders received after 8am Pacific Standard Time will begin processing the following business day.
Orders placed after 8am Pacific Standard Time on Fridays will begin processing the following Monday.
What is the return policy for loose diamond?
Loose Diamonds purchased online must be returned to the online store within 30 days of when the order was placed.
The Loose Diamond must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).
Return requests can be processed on their website, please see Online Return Requests for more information on how to process your online return.
When will I receive my refund?
Refunds will be credited back to the credit card used for the purchase. Please note: an in-store purchase cannot be returned to the on-line store.
Cash refunds are issued to original purchaser with original sales receipt.
Items purchased by check require a 21-day hold from date of purchase. Cash and checks over $100 are issued by check from Kroger within 30 days.
Returns of merchandise purchased with a debit or credit card will be processed as a credit to the account on which the original purchase was made. This will include closed accounts.