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General Pants Co Frequently Asked Questions
What are General Pants Co Return & Exchange Policy?
Returns and exchanges will only be accepted within 30 days when: Items are in their original condition; Items are in their original packaging and returned in a protective postal bag (shoe boxes must also be returned in their original condition).What is General Pants Co Shipping Policy?
In Australia,if the delivery method is standard, the estimated delivery time is 3-5 business days. The delivery cost is free for orders over $50, $6.95 for orders under $50. If the delivery method is express, the estimated delivery time is 1-2 business days. The delivery cost is flat $8.95 on all orders.
In New Zealand, the delivery method is standard, the estimated delivery time is 2-3 business days. The delivery cost is free for orders over $125 NZD, $9.95 NZD for orders under $125 NZD.
In Canada, the delivery method is DHL Express, the estimated delivery time is 3-6 business days. The delivery cost is $12 USD.
In Europe,if the delivery method is standard, the estimated delivery time is 9-20 business days. The delivery cost is €12 EUR. If the delivery method is DHL express, the estimated delivery time is 3-7 business days. The delivery cost is €18 EUR.
In Japan,if the delivery method is standard, the estimated delivery time is 9-16 business days. The delivery cost is ¥1,500 YEN. If the delivery method is DHL express, the estimated delivery time is 3-6 business days. The delivery cost is ¥2,000 YEN.
In UK, the delivery method is DHL Express, the estimated delivery time is 3-7 business days. The delivery cost is free for orders over £50 GBP, $8.99 USD for orders under £50 GBP.
In USA, the delivery method is DHL Express, the estimated delivery time is 3-5 business days. The delivery cost is free for orders over $75 USD, $9.95 USD for orders under $75 USD.
In rest of world,if the delivery method is standard, the estimated delivery time is 9-25 business days. The delivery cost is $20 USD. If the delivery method is DHL express, the estimated delivery time is 4-10 business days. The delivery cost is $30 USD. Delivery method Estimated delivery time Delivery cost.
What is General Pants Co's shipping process? (AU customers only)
General Pants Co make every effort to ensure all orders placed before 2pm are shipped same day, however there are instances here and there where General Pants Co have to source fast selling items from thier retail stores to make sure General Pants Co can get your order to you.
In the instance where thier online warehouse has sold out of an item and it is sourced from a retail store, you may experience a slight delay in the dispatch of your order.
General Pants Co generally allow 1-2 business days when an express order is sent from our online warehouse, however when General Pants Co source items from thier stores, you can expect to receive your order within 2-4 business days.
For standard orders, please allow 2 additional days to these delivery times.
Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.