15% Off Gluten Free Palace Coupon | Nov 2024

Do they ship internationally?

• Yes. All items being shipped internationally may be subject to customs or local taxes and fees. You may be required to pay such fees before receiving your item. GlutenFreePalace.com does not take responsibility for orders seized, damaged, or destroyed by customs and will not refund the cost of those items. 

• Items can take between 15 - 35 days for delivery, not including holidays and weekends. Orders will not be considered 'lost' until 60 days have passed from when the order was shipped out. 

What payment methods I can choose?

• Ordering online at GlutenFreePalace.com is quick, easy and secure. Order online at GlutenFreePalace.com 24 hours a day, seven days a week.

• They accept the following American issued credit cards: American Express, Discover, Visa and MasterCard. They also accept wire transfers, money orders and paypal.

How can I refund?

• All sales are final. Due to the fragility of gluten free items, they cannot accept any returns.

• Please note: Shipping baked goods risks damage due to the volume of movement during the transport, via the carrier. They do not take responsibility for any damage that occurs during transportation, including mold. If the package is damaged upon arrival, please do not accept the package from the UPS driver. Please ask the driver to make note of this and contact them immediately. This will help them file a claim with their carrier chosen.

• In addition, if you were shipped items that you did not order, or failed to receive some of the items in your order, please contact customer support at 1-888 945 8836.

What is their shipping policy?

• They do their best to ship orders within the 1 - 2 business days that they receive them. All orders are shipped via UPS or USPS Priority. Some of their products are shipped frozen, depending on the weather and/or distance to travel. All this is done to ensure that your order arrives in the best possible condition. Due to the fragility of their food products, they cannot ship to P.O. Boxes.

• Most products are shipped from their warehouse located in New York. Some of their products offered on their website, however, may be drop shipped directly from the product vendor. In order to avoid products being stuck in transit over the weekend, they may ship orders placed between Wednesday to Saturday the following Monday. Most orders are shipped via UPS Ground.

• A tracking number will be emailed to you when your order is processed. It is the customer's responsibility to receive the package on the first attempt. Please be aware that orders placed around major Holidays may arrive with a delay.