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How to Prepare theirReturn Package？

• 1. Print and Fill Out Exchange Form

• 2. Ship item(s) in a sturdy cardboard box with all original packaging as damaged packages are ineligible for return.

• 3. Include a copy of the Original Packing Slip, including exchange form.

• 4. Ship all items and forms to address 

How much the Address Change?

Address Change/Update PolicyAny address change request made via e-mail or phone after the order has been processed and during the transit via UPS will be charged $15.00 automatically upon customer's request to change or update address.

What is their return policy?

• They accept exchanges on all eligible products (see below).  They do not sell refurbished or previously owned products, therefore, in order to exchange these products to the manufacturer, a 15% restocking fee will be applied for all exchanged merchandise.

• The same credit card and shipping method submitted with your original order will apply for your exchange order, unless specified otherwise on the exchange note. Any balance remaining after your exchange will be kept as an in store credit. Shipping fee will not be credited or refunded with any return.

Do they offer price match policy?

• GoldenMartBeautySupply.com reserves the right at their discretion to limit to which companies they price match.Price match requests must be emailed and approved before placing the order. 

• Exact color must be in stock in order for the price match to be honoroed. Sale or clearance items will not be matched.GoldenMartBeautySupply reserves the right to refuse and cancel any orders at their discretion without notice.

What is their cancellnation or refund policy?

• Orders cancellations made after you have submitted your order will not be honored. Color changes to an order will be given all effort, but may not be fulfilled. For any shipments returned to us due to a bad address or refusal upon delivery, there will be an additional shipping charges added to reship. Shipping and handling charges are non refundable.

• Once a refused package is returned to them, a restocking fee charge of 40% will be deducted from the total. Orders may reship without notice to the corrected address or with another shipping carrier.Any item/items that are listed on their site is in stock ready to ship.