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GrooveLife (50)
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GrooveLife Frequently Asked Questions
Where can I check my order status?
Please note there are delays for FedEx & USPS right now due to heavy snowfall in their region (as of Jan 6th 2022). Please allow the full delivery window selected at shipping to pass before making an inquiry on your order's status. For the most accurate tracking info, please check your tracking on the site of the courier chosen at checkout. If you haven't seen this email, you can search your inbox for [email protected] and use that tracking number for updates. If it cannot be found, please reach out with your order number and they're happy to locate that info for you.
Do I have to pay international import tax?
It is rare, but occasionally some customers may receive an invoice for duties or tariffs from their home country's customs agency. If this happens to you, please let them know and they'll be glad to refund the amount you had to pay in duties. Just send them an email at [email protected] with a copy of your customs payment receipt and they will issue you a refund or give you a store credit (your choice).
Can I make an exchange?
You absolutely can! Their Exchange & Return policy includes size & style exchanges within the first 30 days of purchase! If you purchased directly from their website, you can start your exchange here!
Size exchanges: you love the style but need a different size. You will select a new size for the same style.
Style exchanges: you don’t love the style, and you may or may not need to change size.
Purchased Groove from someone else: register your product here. If you've already registered, text them at (850) 754- 7348 or email their customer experience team at [email protected] and include your name and the registration.
If you'd like to read their full exchange policy, you can do so here.
How can I clean or care for my products?
- For rings and watch bands, mild soap and warm water are all you need for cleaning! They recommend cleaning after a fair amount of wearing just to be sure dirt doesn't hang around. The patented breathable grooves can only breathe when there's nothing obstructing the airways!
- For the belt, a stain remover pen has also been known to do the trick. For the AirPods case or Wallet, a compressed air duster can help to remove sand or dirt. If your ring or watch band smells funky or is causing you irritation or a rash, somethin' ain't right! Remove it immediately and reach out to them via text at (850) 754-7348 or email [email protected] for a replacement.