50% Off Gryphon Coupon Codes | Oct 2024

How do they ship my package?

They strive for orders received on weekends or company holidays to be processed for shipment within 2 business days of return. For shipments to the continental US, when your order is ready to ship, it usually takes 3-7 business days for delivery within the continental US. They are happy to ship to APO and FPO addresses. For orders shipped via FedEx, find the FedEx tracking number in the email they sent you to confirm that your order shipped.

What is their return policy?

They do not accept returns, exchanges or refunds for masks due to health and safety concerns. They appreciate your understanding that all mask sales are final and discounts cannot be applied to this item. They want you to be completely satisfied with everything you buy online from westpointhome.com. If you are not satisfied with an item purchased online, during non-holiday periods (January to October), you may return it within 30 days for a full refund of the purchase price plus applicable sales tax paid, less shipping, handling or Other similar applicable fees. You will not be charged for restocking.

Can I change the product?

Currently they cannot handle swaps and replacements. Customers can return the original order for a refund, then create a new order for the replacement item.

How soon can I receive a refund?

All refunds will be made to the credit card used for the original purchase. Your refund may be reduced if you return any part of an order that is part of a promotion. You will only get a shipping refund if the return is due to a manufacturer defect or their shipping error. You can get a refund within 30 days of receiving and verifying the return. You will receive an email confirmation after the refund has been processed.