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What is the shipping policy for international orders?
Delivery pricing will be converted to your selected currency at checkout.
Global-e’s policy for VAT variations and rounding up could add additional costs to the item price. The final amount will be displayed in the transaction order summary.
For countries in the EU all orders will be shipped on a DDP (Delivered Duty Paid) basis and as such all prices shown on the EU website or App are now inclusive of all custom duties and taxes where applicable.
If you are shipping within the US, local sales tax will be charged on all orders at checkout in selected states where applicable.
How to track my order?
Once your order has been dispatched, they will send you a confirmation email and you will also receive an email from their delivery company with tracking details.
From midnight that night, you will be able to track the progress of your order by following the link provided, which will take you to their delivery company’s website.
Please note, they may send your order in multiple parcels in order to get your items to you as quickly as possible. In this case, you will be provided with a separate tracking number for each delivery.
If you have any problems with Order Tracking, please contact Online Support.
How much do I need to pay for sales taxes?
Sales tax is calculated on the total of your order, after discount. The amount of tax charged to your order depends on your shipping address.
The tax is calculated based on state rates and the items you are purchasing. They'll always show you how much Sales Tax you'll be charged when you go to checkout.
You can find out more info about sales tax by visiting your state or US territories department of revenue website.
What are the conditions for returns?
All items should be returned new and unused, with the Harvey Nichols tag intact and with the original packaging within 30 calendar days from the day after you receive your order.
Any authenticity cards, dust bags and leather tags provided as part of the original packaging should also be returned.
Please contact Online Support if any of your purchases have been delivered without the Harvey Nichols 'Please Do Not Remove' tags.