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I signed up for a newsletter but am not receiving any emails. What can I do?
If you've signed up for a newsletter and haven't received your first email or you've been receiving emails and suddenly they've stopped coming, don't fret! Here are some trouble-shooting tips to help you get emails again from your favorite Substack writers.

• Try testing your email address

To test whether your email delivery is working for a publication, navigate to https://publicationname.substack.com/account/email-test. You'll need to replace "publication name" with the name of the writer's Substack.

• Check your email settings

If you have a Gmail, check your Promotions tab. If a newsletter is in that section, move it to your Primary inbox. Is the email in your Spam or Junk folder? If so, unblock sender and move to Inbox. It’s also possible that your email server (especially if you're using a government, education, or corporate address) could be blocking our servers. In this case, you or your IT department will want to whitelist [email protected] as a safe-sender in your email account.

• There may be an email block

Go to your Substack account and see if there's an "Email block" message from Substack. If so, please clear the email block.

How do I cancel my paid subscription?
If you'd like to cancel a paid subscription to a publication, follow these steps:

• Navigate to your Substack Account Settings page.
• Under Subscriptions, click on the paid publication you want to cancel your subscription to.
• Scroll to the link that says "To cancel your subscription, click here".
• On the next page, select "Cancel Subscription".

How do I become a paid subscriber?
At this time, you can't change your subscription plan directly on the Substack app.

• Log into your Substack account on your web browser and head to your Account Settings.
• Under Subscriptions, click on the publication you want to update.
• Click on "Upgrade to paid subscription".
• Choose which subscription plan you'd like and enter your card details. You'll then have immediate access to any past paid posts and be able to read any future paid posts on the app.

How can I recover my Substack account if I lose access?
If you're unable to log in to Substack because you've lost access to the email address associated with your account or the device on which you enabled two-factor authentication, please reach out to [email protected]. Their Trust & Safety team may be able to help you recover your account, but it's not possible in all cases. You'll be asked to provide answers to account security questions if you have them enabled and may be prompted to verify additional account details like payment information.

How can I require a confirmation email for a publisher to add me to their list?

• To be in control of the email lists you are added to on Substack, turn on email confirmations.
• Log into your account on Substack's homepage under Login or directly at this link.
• Click on your profile icon at the top right and select Account Settings in the dropdown menu.
• Scroll to the bottom of the page to Advanced Settings.
• Check the box next to "Send me a confirmation email before my email address can be signed up to any newsletter".