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Cascio Interstate Music (44)
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Cascio Interstate Music Frequently Asked Questions
How about Holiday Shipping?
Your order must be placed by 1:00 PM CST to ship out the same day. Orders placed after that time may be delayed until the next business day and not arrive at your desired time.
How to return products?
To return your products, log in to your account and go to the Orders area of the website. From there you can select to Return Items. Once you submit your return request you will receive email notifications containing the progress of your return. Do not ship your product back until you receive an email confirming your return and containing your Return Merchandise Authorization (RMA) number. If you have questions, please contact Interstate Music at [email protected], or contact Customer Support
Are there non-returnable products?
They will not accept returns on any products that are used in the ears or mouth such as earphones, microphones, instrument mouthpieces, harmonica’s etc. They also do not accept returns on Software.
What are Sales & Use Tax Policy?
Interstate Music charges sales tax to orders shipped to many states. States that they charge sales tax to are as follows: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. They provide a sales tax estimate during checkout, and on your order confirmation summary email. They keep their tax tables updated but there may be occasional differences in the State, County and District values, so your final sales tax charges may be different from the estimated amount.
What is Order Tracking?
Interstate Music offers package tracking on all of their orders. You can check your order status on their site by logging into your account and selecting Orders. Once you select your order you can see the tracking details for each package sent. You may also contact them at [email protected], or contact Customer Support with any questions about your shipment.