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Jaanuu (50)
All 50
Editors' Pick 5
Coupons 36
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Details 11/30/2024
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Expiry Date: 11/30/2024
Jaanuu Frequently Asked Questions
Can I make a return at Jaanuu?
Within 30 days after the delivery of the package, send any items that do not allow you to perform at your best (undamaged, unwashed, undamaged, with the original label) for a full refund. Note: tariffs and taxes will not be refunded by jaanuu because it will be refunded to third-party transportation carriers.
How long does it take to process returns or replacements?
Your return will be processed on site immediately, and the refund will be issued to the account used for the original purchase.
Return by mail: Please handle your return within 6-8 days. Once your refund is completed and / or the exchange is sent, they will send you an email confirmation. After the refund is completed, please display the amount back to the original payment method within 3-5 working days.
What are my transportation options?
They offer different transportation options for all domestic orders.
Standard (3-6 working days): free for orders over $50. Puerto Rico, Virgin Islands and Guam (6-8 working days): orders over $50 are free. Dpo/ military P.O. Box (10-15 working days): 15 USD freight.
Express (2-3 working days). Overnight (1-2 working days). Canada (2-3 working days): orders for more than 75 CAD are free.
Australia (3-4 working days): 13 Australian dollars for freight, and free for orders over 135 Australian dollars. UK (2-4 working days): 7gbp freight, free for orders over 80gbp.
They offer free standard shipping for all domestic (US) orders over $50. Please note that for the urgent processing of the day, they need to place an order before 9:30 a.m. pacific standard time from Monday to Friday.
How to edit the shipping address?
The order can only be changed within 30 minutes after submission. These changes can only be made during customer service working hours (6 a.m. to 5 p.m. PST Monday to Friday). They try to process the order as soon as possible.
If your order has been shipped and you realize that the address is wrong, they suggest contacting the postal operator to try to change the address or set up mail forwarding.
How can I maintain my jaanuu clothes?
They recommend that you use chlorine free detergent and machine wash it in cold water (similar color). Don't dry clean. Dry at low temperature or hang to dry. If necessary, turn the clothes over and iron them at low temperature.
Does jaanuu store my credit card information?
Stripe is a certified payment merchant responsible for maintaining and processing all credit card and payment information. It has been audited by PCI certified auditors and passed PCI service provider level 1 certification, which is the most stringent certification level in the payment industry. Jaanuu cannot access your card number, and this information is not stored in their database.