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Jack & Jones Frequently Asked Questions
How do I return the items bought at JACK & JONES online store?
You have 100 days from the day you receive your online purchase to return your items.
Make sure you have the Prepaid Return Label provided in the parcel. Do also include the Return Slip if you have it with you. There're 4 steps in their return procedure, please refer to their return policy page https://support.bestseller.com/hc/en-gb/articles/360013241157?_ga=2.158644986.1374018426.1613376450-675229805.1613046567
How do I get a refund?
You will receive the refund by way of the original purchase method. Typically, it takes up to 2 weeks (excluding weekends and bank holidays). Due to COVID-19, it can take a few days more for your package to be delivered and processed.
Do they have a size guide?
Yes, please refer to their size guide page.
Can I collaborate with them? Or Can I be an ambassador/influencer for them?
They are a brotherhood, and they always look for new and exciting ways to collaborate. Learn more about their latest venture JACK & JONES Casting, and become their model. No matter your fashion preferences, they want you to join their new universe. If you're crazy about denim, punk rock, or formal look – they are all part of the same honest world, dedicated and dictated by men like you.