Details 21 used12/31/2024
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jeans and fashion.com Frequently Asked Questions
When will I get my order?
As soon as possible! They work hard so you can have quality glasses at the earliest possible date.
Once you’ve submitted your order with your prescription, pupillary distance, and full payment, they’ll get started on manufacturing your glasses.
They will send you a tracking number once your order has shipped however you can also track the order by logging into your JEANS.COM account.
Does Jeans.com offer international shipping?
Yes, they offer international shipping with DHL, costs are calculated by DHL.
International shipments (outside Canada and continental US) are subject to our standard return policy.
JEANS.COM is not responsible for additional customs clearance charges.
When will I get my refund?
Once your return is received and inspected, they will send you an email to notify you that we have received your returned item. They will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.