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Jovonna London (16)
All 16
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Coupons 8
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Jovonna London Frequently Asked Questions
Can I make a return at Jovonna London?
You have 14 days to return your order.
The product has to be in the same condition in which you received it/them and with all its/their labels and tags on.
Please make sure to fill in the return form enclosed in your order including your order number, the name of the item you wish to return and if there is a specific reason for the return.
Can I make an exchange at Jovonna London?
To exchange your order, please follow the instructions for returns and send back your unwanted pieces, and then place a new order on the website to secure your wanted ones.
Do not hesitate to email them in advance to check if the product is available in their web shop. Please e-mail to [email protected]. The shipping cost is also nonrefundable.
How to make a return at Jovonna London?
Use a secure postal service of your choice, and send back your items to the address stated in the return form with a shipping that includes a tracking number. Please obtain your proof of postage.
Your return will be processed within 48 hours upon receipt of your return package.
Once they have received and processed your return they will contact you by email. Your refund will be credited to the original purchaser's credit card. The fund will reach your account within 5-7 working days after the refund is processed.
What should I pay attention to when I make a return at Jovonna London?
- ALL SALE ITEMS ARE RETURNABLE UNLESS IT'S MARKED FINAL SALE.
When items are marked as Final sale items at the description, They are non refundable, and They only accept return in exchange of store credit notes which can be used within 60 days on their website.
FAULTY OR ITEM SENT IN ERRORS
They want to offer you the most Immaculate items, but if despite all of their quality assurance checks, there is still a slight defect with your item, please contact their Customer Service team at [email protected] with a photo of the defect as well as your personal and order details.
How long can I get my orders at Jovonna London?
They endeavour to ship orders on a 'same day' basis if orders are received by 1pm on week days (as long as the items are in stock). However Generally orders are shipped within 1-2 days from their UK warehouse.
How much does the shipping cost?
UK (INCLUDING NORTHERN IRELAND) AND THE CHANNEL ISLANDS.
For orders from the UK (including Northern Ireland) and the Channel Islands, they offer the choice of shipping: Royal Mail Recorded Signed for (delivery within 2-3 working days) Cost £4.00. Free shipping for orders over £75.
EUROPE
They currently ship to all European countries via either Royal Mail, DHL or UPS. Shipping cost £15.00. Delivery within up to 15 working days. You are eligible to pay for the duties, import tax occurred at the destination countries. Free shipping over £150 Europe. Shipping Cost to Russia £15 via Royal Mail trackable, Free shipping for order over £150.
USA
£22.50 DHL (3-7 working days). Free shipping for orders over $200.