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Joyus Frequently Asked Questions
What is Joyus Return Policy?
Returns must be unused and in original packaging. The time it takes to post a credit to your account is determined by the issuing bank. Please contact your bank for details.
While most items are eligible for a return, some items are Final Sale and are clearly marked on the sale page. Final Sale items are never eligible for returns or exchanges. Additionally, there are some common exceptions to our return policy, such as health and hygiene items, perishables, and all custom or personalized products made for you. These products are not eligible for return or exchange and will be noted on the respective product pages.
If you'd like to return a digital code or voucher deal, all unclaimed digital codes may be returned for store credit within 30 days of the original purchase date. Digital codes will be considered "unclaimed" if the code has not been clicked and revealed. After a license code is revealed, Joyus cannot reclaim it.
What is Joyus Shipping Policy?
A Domestic Shipping and Handling fee of $2.99 is applied to all products under $20.00. A Domestic Shipping and Handling fee of $3.99 is applied to all products $20.00 and over.
How Do I Change or Update My Shipping Address?
You can change your shipping address after you place an order as long as the item has not shipped. Items are shipped as quickly as possible, so this option is usually only available until the end of the day on which you placed your order.
If an item has already been processed for shipping, you will not be able to change the address.
To update your shipping address: Log into your account. Hover your mouse over your name at the top-right corner of the site. Click Purchases from the drop-down menu.
International Shipping and Handling fees will vary by product and are often higher than U.S. shipping fees. These charges will be calculated on the checkout page.
Shipping and Handling fees are subject to change based on promotional offers or special pricing.
Does Joyus Offer International Shipping?
Some of thier products ship internationally. You may find details on an individual product's shipping destinations under the 'Shipping' section of that product's page.
All products offered ship within the contiguous United States at this time.
How to Start The Return Process?
Under your Purchase page select the order you would like to return. If the item is still within the return window you can click on the "Need to return this item"link.
Navigate to your "Purchases" tab and scroll to your item to initiate a return. Note, you will need to go through the flow for each individual item ordered. I.e. if you order a quantity of two, and you want to return both units, you will need to go through the flow twice to return both items.
Once in the Return Order view, select the appropriate reason for your return,
Add any additional comments (optional), and select RETURN ITEM, to complete your return request.
Please note, the cost of shipping will be deducted from the refund, this amount will be noted before you complete the request to return.