10% Off Juniper Studio Promotion Codes | Nov 2024

How do I file a claim with Route for my lost or damaged order? 

If your order arrives damaged or is delayed for more than 7 days, you can file a claim with Route Shipping Protection here (provided you paid for Route at checkout). You can file a claim anytime within 15 days of a damaged delivery or the last updated tracking date. You will need your order number and email address associated with the order. Someone from Route will get back to you within a few days!

How do I apply to be a contributing artist at Juniper Print Shop?

they'd love to see your work! Feel free to fill out an artist application here. Also, don't forget to tag your work on Instagram using #JPSCOLLAB, they check this tag often as they look for new artists.

Can I make changes to my order?

Unfortunately, once an order has been placed, they are unable to edit, change, or remove any of the prints in your order. However, if they can catch the order before it is fulfilled, they can cancel it, and you can place another order with the correct items. Please see below for information on canceling your order.

Can I cancel my order?

Please send them an email with your order number and “CANCEL” in the subject line, they will try their best to stop the order. If you have already received shipping confirmation, or if your order has been processed for shipping, they will not be able to cancel your order, but they can assist with a return when the order arrives.

Where is my order?

If the tracking status says “Accepted” then your order has been handed over to USPS and it is awaiting status updates. Please reach out to them if nothing changes within 10 days and they can assist you with the next steps.

Where does Juniper Studio source the artwork?

• COPYRIGHTED WORK: Thye currently work with 40 independent artists to offer certain of their works under exclusive licenses. These artists are then paid a commission for each of their prints that is sold. They work closely with their artists to edit and format their artwork to optimize the print size and color quality of each work in a way that highlights the work of the artist to their satisfaction.

• VINTAGE COLLECTION: Most of the prints in their Vintage Collection are sourced from museums and other institutions. Juniper obtains and edits high-resolution digital files of these works, which are no longer covered by copyright or are otherwise in the public domain. While they may edit these files for color, composition and aspect ratio, they are committed to providing attribution to the original artist and the institution providing the digital file of the original work. 

Where is my digital download?

An email with a link to download your print will be sent within a few minutes of your purchase! If you haven't seen it, check your spam folder. Still not there? Shoot their customer care team an email at [email protected] and they'll confirm the email address associated with your order and get the files to you ASAP!