20% Off Jvapes Coupon | Nov 2024

When will my products ship?

• Shipping time may vary by the delivery service you have selected and the volume of orders that are placed each day. 

• Retail orders are typically processed and shipped within 1 – 2 business days. Wholesale orders are typically processed and shipped within 3 – 5 business days.

• They guarantee that when your package leaves their store it is properly sealed and in good condition. They cannot guarantee the state of your package once it leaves our possession.  If you have concerns regarding the delivery process, they do offer insurance for your package which can be found here. If you choose to insure your package, please file a claim with the courier service you selected in the event that your package arrives damaged.

What's the details of the return policy?

Once you receive the defective merchandise, they will replace the defective item with a new and working one. Should an item be inspected and deemed not defective, you will be contacted and the item will be returned to you. Shipping charges remain the responsibility of the buyer and are non-refundable. Do not send packages back to the address you received them from, they will be refused.  Do not send any item without contacting [email protected] or visiting your nearest Jvapes Lounge first. Returns must be accepted at the post office within 2 weeks after their Customer Service department has been contacted or your return will be canceled. The buyer is responsible for all return postage on authorized returns as well as refused or rejected returns.

What's the informtion of the international shipping policy?

• Due to various financial and/or import laws and restrictions, they cannot conduct business with all countries.  If your country is not listed in the billing/shipping options at checkout, they are currently unable to complete your order.  While these restrictions may be lifted by U.S. and International law in the future, they cannot provide an estimate on if/when that may happen. 

• Due to the rapidly changing import laws for many countries they cannot guarantee your order will pass through customs, and if it does they cannot guarantee the condition in which it arrives.  They guarantee that when your package leaves their store it is properly sealed and in good condition. They cannot guarantee the state of your package once it leaves their possession. Their are more than happy to ship your order out, but if your order does not pass through customs, does not make it to your location, or does not arrive in good condition they will not be able to refund/replace your order.