40% Off LensPure Coupons & Promo Codes | Nov 2024

What if I received defective products?

• They definitely want to make things right for you-please fill out our inquiry form and they will start a replacement process right away. Please do not dispose of your defective lenses as they will require images of the lenses (with the product box showing the barcode) to be able to send a return label to collect them. If you are eligible for a replacement, they will send the product to you, free of charge.

• They do not provide refunds for defective products.

How much is the shipping fee?

Delivery is free anywhere in the USA for orders of $88.00+! If your order is less than $88.00, they charge a flat shipping rate of USD$10.50 per order.

What if a package is returned to LensPure due to an address error?

• If you've tracked your package, and notice it has been returned, contact them ASAP. To prevent important alerts from going into your spam folder, please add [email protected] to your "safe sender" list.

• Since they are not responsible for address errors on your part, they will charge a flat rate fee of $10.50 to resend a package. Be advised that they hold undeliverable items for 30 days (after order date). If they don't hear from you within that time, your order will be cancelled.

What if I forgot my password?

• Enter the email you registered with to request a password reset link.

• You will receive an email from them with a link to reset your password.

• The link opens a password reset form so you can create a new password.

How long will it take for my contacts to be delivered?

Provided the lenses are in stock, items are typically delivered within 5-7 business days (remote or isolated areas may take longer).