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What is Shukland payment?

Shukran Pay is a secure wallet that can be used to buy all Landmark Group brands online or in-store. You can get instant refunds for returns in your Shukran Pay wallet. If you pay for the product in cash and return it, they will refund the amount to your Shukran Pay wallet.

Where is my refund?

They will review your return and credit your card, bank account or PayPal within 4-15 days. If you paid in cash, you can choose to transfer to your bank account or refund to My Credit in your account. If you are a guest user, you will receive a return receipt.

Do I need to pay for shipping separately?

If you're not home, their delivery partner will call you and ask you to reschedule your delivery. These two amounts are used for two separate charges. Their standard shipping is AED 10 and their cash on delivery is AED 10. If you pay by cash, you have to pay an additional AED 10 on top of their shipping fee. Of course, you can always avoid cash on delivery fees by paying with a credit or debit card.

What is their return policy?

Please return your non-furniture products in their original packaging within 14 days of delivery. Double check that your order includes the original invoice, all accessories, promotional gifts and warranty cards.

Which cannot be returned?

• Product damaged or showing signs of wear due to misuse, even if it is still under warranty.

• Products that have been used, altered, assembled or installed unless they are defective.

• Underwear, jewelry, disposables (such as diapers), or nursing and mother-to-baby products (such as bottle warmers) if the package is opened. Of course, they will take back defective products.

• Cosmetics, Fragrances and Cosmetics.