Details 12/31/2024
Promo Detail: 15% off Personalized Gifts for the Grill Master.
Expiry Date: 12/31/2024
Lillian Vernon (50)
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Editors' Pick 5
Coupons 40
Deals 10
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Details 12/31/2024
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Expiry Date: 12/31/2024
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Lillian Vernon Frequently Asked Questions
How to return an item?
Please email them at [email protected] for authorization before returning any merchandise to them. Please Note: Do not return a package unless you have received prior authorization. They reserve the right to refuse all returns that are sent to them without prior authorization.
If you would like to return a personalized item, please note all web orders are produced exactly as submitted at point of purchase and therefore they cannot replace or refund orders that are submitted errantly. If you would like to exchange an item, please indicate the item number, color/size/etc. and the quantity you would like in exchange.
If you have returned an item, you can expect a refund posted to your account within 7-10 days of the receipt of the returned package.
Is it safe to use the credit card?
Yes. It is safer to use your credit card on their site than at a mall. Their site is equipped with Secure Socket Layer technology.
If you access the Lillian Vernon site using a secure browser such as Netscape or Internet Explorer, the personal data you send them (name, address, phone number, credit card information, etc.) is encrypted for your protection during the transmission process and can only be decoded by Lillian Vernon.
Where do you ship?
At this time, they only ship orders to the U.S. and its territories (to include Puerto Rico, Guam, American Samoa, Northern Mariana Islands, The Virgin Islands, and APO/FPO addresses). All orders must utilize both a U.S. mailing and billing address in order to be processed.
They do not ship internationally and therefore cannot process orders that utilize an international billing address. Please note: a surcharge of $9.99 (in addition to Standard Shipping & Handling charges), applies to shipments to AK, HI, PR, APO/FPO and US Territories. Delivery to these locations may take up to 5 weeks.
What can I learn about the product safety?
When their products are initially developed, they work closely with their vendors to ensure the materials selected are safe to use for the product's intended use and the product containing such materials will comply with all applicable Laws.
This includes, but is not limited to, meetings standards for lead content, phthalates, and Bisphenol A (BPA).
All products including, but not limited to, children's products that are regulated by the CPSC and that are shipped to them require a vendor-supplied Children's Product Certificate or General Certificate of Conformity, depending on the product.