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Lulu Frost (50)
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Details 12/02/2024
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Lulu Frost Frequently Asked Questions
How should I care for my jewelry?
Avoid direct contact with personal care products such as lotions, perfumes and oils to maintain the plating on their Lulu Frost Collection pieces.
Excessive light, heat or moisture will degrade the quality of the plating and the stones. Remove your Lulu Frost collection before doing a major cleaning, going to the gym or swimming.
Over time, plating will naturally darken or lose its luster with wear. They cannot repair items that have discolored or lost their luster.
Store your pieces in their Lulu Frost bags to help protect them.
For occasional cleaning, gently wipe metal surfaces with a soft, dry cloth or their Lulu Frost bag. Do not use treated cloths or jewelry cleaners, as most are not formulated for costume jewelry and may damage the plating.
What is their return policy?
Not satisfied with your work? You have 15 days after your purchase to exchange your work. The customer is responsible for all shipping costs incurred. For all approved US exchange requests, they will provide a UPS shipping label. If you choose to use the provided label, they will charge an additional $12 fee from the exchange once they receive the item in-house. If you are an international customer, or a domestic customer who chooses not to use the provided UPS label, please be sure to use an insured courier such as FedEx, UPS, USPS (insured service) and retain your receipt.
What is their shipping policy?
They ship all orders via UPS. They cannot deliver to PO Boxes. You must provide a valid street address. postage for US orders under $200 is $12. Orders over $200 are free. All international orders are subject to taxes, duties and taxes of the country of final destination. These charges are not related to Lulu Frost Inc and are the responsibility of the recipient to pay at the time of delivery. Orders typically ship within 5-7 business days after placing order. Due to COVID-19 there may be some delays in order shipments.