10% Off Luxie Coupons | Nov 2024

I think I want to return a product(s), how do I do that?

They’re so sorry it didn’t work out they want you to love their products and to love yourself after you use them. If or any reason you have decided to return a product please reach out to their customer service at [email protected] before returning your item.

My product(s) came damaged and I can’t use them. Can you help a beauty out?

No one likes to open a package to find a damaged product or a face brush with what looks like a bad hair day. If you added Route Protect at checkout, simply go to https://claims.route.com to start a claim. You will need your email address and your Route or Luxie Order Number. You must start a claim within 24 hours of receiving your order.

I’m looking to save some money. Can I get free shipping?

Who doesn’t love free shipping? To help you out, they offer Free Standard Ground Shipping on all U.S. merchandise orders $50 and over (excluding taxes). This is only applicable during certain time periods and does not include during holiday times.

When are they going to ship them to me?

They try to process quickly so they can so you can get those new pieces to your beauty routine as soon as possible! Their processing time is 2-3 business days from the day you purchased. Additional processing time is required during peak seasons and promotional periods. You will receive a confirmation email when your order is shipped. If you decide to make any major changes, please inform them within the first hour of your purchase. The sooner they know, the sooner they can start helping you out with those changes.

Do they pay the custom fees of my package?

International customers – Sadly, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase. Luxie, Inc. is not responsible for any additional fees or custom fees your country imposes on retrieving your package.

I really want to make sure I get my product(s). Do they offer shipping insurance?

• Yes they do. They’ve partnered with Route—a package protection and tracking solution—to give their customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

• Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

What types of payments do they accept?

They accept all major credit cards and international credit cards, PayPal and AfterPay.

Do they have promo codes?

They do have promotion codes available. Unfortunately, you can only use one at a time and promo codes cannot be combined with programs.