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Medical Alert Frequently Asked Questions
Who should wear a Medical Alert system?
A Medical Alert system is ideal for anyone who would like peace of mind by getting 24-hour protection in case of a medical emergency, fire, or break-in by simply having a help button.
It is especially for older adults or seniors who live alone and as shown by studies are more likely to suffer a fall at home. The Medical Alert system can also be used as a panic button. This emergency response system can even have fall detection which would alert operators if you are unable to in the event of a fall.*
What should I look for in a Medical Alert system?
Your Medical Alert system should be highly reliable, easy to use and install, UL-tested and come with battery backup in case of a power outage.
In addition, emergency response personnel should be trained, certified and available 24 hours a day. You get all of this and more with a Medical Alert monitoring system.
Will the Medical Alert system work in my area?
Yes, each of their systems works depending on the type of system.
Home System: The Medical Alert system will work in all 50 states, as well as Canada, Puerto Rico and the Virgin Islands. Landline systems require that a compatible phone line is present. Cellular systems require that adequate cellular coverage is available.
Mobile System: As long as adequate AT&T cell phone coverage is available.
What are the credentials of the monitoring stations?
They have several fully redundant, 5 diamond, UL certified, interlinked monitoring centers available to help 24 hours a day, 7 days a week located in the USA. Their emergency centers are staffed by SIA-Certified multilingual operators.
Is the Medical Alert system waterproof?
Yes! Unfortunately, many falls happen in or around the shower or tub; with this top of mind, they made sure that buttons can be worn in the tub or shower. For an added layer of protection, they offer a fall detection help button which is also waterproof.
Can I switch between Medical Alert systems?
Yes, they want you to always be protected. If you think a different Medical Alert system would work better for you, give them a call and let them know which Medical Alert system you would like to have.
Can I use a Medical Alert system if I don’t speak English?
Yes, their Response Center staff includes employees who are native speakers of languages other than English.
In addition, their operators are trained to use the International Language Line for real-time translation services in 140 languages. Contact them at 800-800-2537 for more details about the specific language you would need.